Support

How can we help?

Mandala is made by one person. Most questions are answered below — and if not, an email reaches the maker directly.

Email the maker

A direct line to the person who built Mandala. No ticket queue, no bots.

Every control, option and guarantee explained in plain language.

Licensing, trials, refunds and privacy, answered on the pricing page.

Downloading, opening a new Mac app, and activating your license.

Setting your interval, break length, micro-breaks and working hours.

Why a break was held back during calls, screen sharing or fullscreen video.

Choosing inks, paper vs dark, and how breaks span multiple screens.

How the daily score is calculated, streaks, and exporting your CSV.

Installing the mandala screensaver and setting it in System Settings.

Breaks aren’t appearing: Check that smart pause hasn’t caught a call or fullscreen video, and confirm you’re inside your working hours. A quick “break now” from the menu bar confirms the engine is running.
My license won’t activate: Activation needs a moment online. Confirm the key matches your purchase email, then retry — your account page shows which Mac currently holds the seat.
The screensaver isn’t listed: Open it once from Finder to register it, then pick Mandala under System Settings → Screen Saver. A restart clears the occasional macOS cache.
Mandala isn’t in the menu bar: macOS may have hidden it when the bar filled up. Widen the menu bar or check Login Items to make sure it launches with your Mac.

Write to the maker. Real replies, no ticket queue, no bots.

Typical reply within one day